Policies

Payment Terms:
All prices are in US dollars. My Custom Story is proud to accept Visa, MasterCard, American Express and Discover via a secure online checkout.

Shipping and Delivery Time:
We will email you a digital proof of your book within 2 business days of receipt of your payment and photos. Once you approve the proof, we prepare and ship most orders within 7 business days. Please allow 10 - 14 days during December. Rush orders are available for an additional fee of $5.00. Shipping rates are as follows:

 

Order Total

USPS Priority

To Canada

Other Countries

$0 – 55.99

$5.00

$11.00

$13.00

$56 +

$10.00

$25.00

$39.00

 

Sales Tax:
All orders in California will be charged 8.750% sales tax. No sales tax will be charged if the shipping address is located outside of the state of California.  

Gift Wrapping:
Are you purchasing a special gift for someone? Items can be gift wrapped for an additional fee of $2.00.

Privacy Policy:
My Custom Story respects the privacy of all its customers, and therefore will never share or sell your information to anyone. Credit card payments are processed via secure connection with Paypal. Personal information is only required for order confirmation and billing purposes. We are committed to maintaining excellence around these standards and would never compromise your individual privacy.

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